NATIONAL AND INTERNATIONAL SHIPPING
The general process is the following:
After making the first payment, it only takes us 1 day to make the order to the factories or sellers, it depends on them the time it takes to send us your products or to manufacture them (it can be 3 days or up to 15 days if they have to produce them). We also have to consider the shipping time between the city of origin and the city of our warehouse. In regular conditions this process takes 10 days from the receipt of the order until it is packaged and shipped to your country. Regular conditions means that the products are in stock or take 2 or 3 days to produce.
The costs are the following:
Payment of the value of the products
Commission payment for the products
Payment of national shipping (from the manufacturer to our warehouses)
Commission for payment either through PayPal, bank transfer or western union
International shipping payment
For us it is impossible at first to know the final weight of the load as well as its dimensions and the products that are in stock, that is why we must wait for the products arrive, pack them, weigh them and then we will be able to give the exact price of international shipping.
The commissions change depending on the amount you buy, please take a look to the next chart.
What payment methods do you accept?
At the moment we accept payments through international bank transfer, Western Union or Paypal.
You can choose the payment method that suits you every time you make a payment.
How much can I buy?
You can buy the amount you like, the limits of both transfer and payment by PayPal should be checked with your bank.
You can use Visa or MasterCard through a PayPal account.
What are the fees for payments?
The commissions vary depending on the type of payment, in the case of Paypal is a commission of 5%, bank transfer is 15 dollars and for Western Union there is no commission fee.
Our profit is only in the commission that we charge for the total of your purchase in CNY (products only), the fees for payments are the charges that the companies charge us for processing the payments and we do not receive any benefit from those fees.
All types of payment we handle are safe, to make payments through PayPal, you checkout directly on their payment gateway, while in the bank transfer or Western Union, it is very important that you verify carefully the data you provide for making the transfer.
Bank transfer and Paypal transfers must be made in dollars. Since in China there is a limit amount to receive dollars, international bank transfers have to be sent to Hong Kong and as for Paypal, it does not accept international payments in CNY, so both types of payments must be made in dollars. Payments can be made directly at CNY through Western Union.
The name can change constantly since there is a limit amount in China to receive money from other countries, that's why we must update the names.
1688 belongs to Alibaba group, which owns alibaba.com and Aliexpress.
Currently, more than 50,000 vendors are concentrated on 1688.com, each vendor or factory has its own store and offers its products. It is the largest wholesale site within China due to its low prices.
The providers on this site need to have a commercial license issued by the government to be able to sell here. Many companies buy their products on this page and then resell them internationally and even do dropshipping.
The form of payment is through Alipay or in some cases bank transfer between banks in China.
The payments are in Chinese Yuan or renminbi, for which it is necessary to have a CNY account in order to transfer the money.
Most salespeople only speak Chinese.
Within the platform of 1688.com there are no shipments abroad, all quotations of shipments are domestic.
If you contact a factory and you are lucky enough that they speak your language, receive international transfers and they can ship to your country, there is a risk that they will not send you the complete products or even that they will not send you anything, for which you would lose your investment.
If you live within China and place orders directly, it is totally reliable as there is buyer protection that 1688.com provides to their customers.
If you want to learn to navigate within the page 1688.com as well as to know the important points, learn how to choose between one vendor and other, know which supplier is better for me, to receive shopping tips and other concepts, you can acquire the course in the following link
The domestic shipment is the shipment made by each store or factory from its place of origin to our warehouse, each store charges a domestic shipment, which is why it is convenient to order more products to a single store than to several in order to avoid an important increase on the product’s cost.
YES, we can send to any country, however, not all transport companies send worldwide, if you need to know more details of a particular company please contact us.
The domestic shipment is calculated by each seller within 1688.com, sometimes it is by weight or piece, but all sellers have different shipping rules.
The cost of the national shipment depends on the weight and dimensions of the product, to give an idea of the shipping costs to your country please enter the following link
Of course, we can consolidate your merchandise and send it to wherever you like, the transportation costs to the address that you want are on behalf of the client.
After sending your cargo, we will provide you with your tracking number with which you can track your shipment with the carrier of your choice.
No, the products do not include any taxes.
If you need to buy a product with large dimensions, please contact us to be able to contact the transport companies and verify if the shipment is possible.
Yes, we can divide an order into different shipments, as you request.
If you wish to declare another value on your invoice or need special specifications on your invoice, please request it within your order.
No, the payment of taxes and customs clearance is made by the client.
It is part of your responsibility to know what products can be imported into your country, there are some products that have restrictions and others that can not be sent.
Prohibited items are drugs or narcotics, weapons and flammable items.
Items with restrictions are products that contain batteries, liquids, powders and trademark products.
If you require special packing or packaging and it does not imply a higher cost, we can gladly offer it to you, in the same way you can request boxes of some special size or extra protection insert for the box. We will try to pack the products as best as possible so that they do not suffer any damage.
If your package is lost, we will try to request compensation from the company, but there is not always an answer. Shipments are made through third parties to have a low cost per kilogram, so if you require insurance, it is better that you request it.
If you require insurance for your cargo, it is necessary to request it to be able to quote the shipment with these requirements.
We will send proof photos that your products have been shipped complete, but there are occasions that the transport companies or the customs take products from the inside of the boxes so we can not take care of this type of situations, if you have a similar problem, please contact the courier company in your area.
We can´t receive product returns since we only provide the international shipping and purchase service. If the seller agrees to receive the product back, all costs related to the shipment returns of the products will be paid by the customer, so we always recommend asking for product samples before making large purchase.
For our part, there is no guarantee of quality since we are not the producer, it is important that you ask for samples to verify that your quality requirements meet your expectations.
You can request photos of products from vendors and mainly by physically checking the product through samples, one tip is not buy the cheapest product because if they sell it at a low price, it should have differences in quality with respect to other products.
If the seller does not have all your products in stock, we will let you know in your order, showing the stock and the no stock products. At the moment of making the second payment of the international shipment, both the commissions and the sum of the products in stock will be adjusted, paying only the difference.
It is necessary to open the boxes or bags where your products arrive to be able to package them correctly and with your specifications, so when transferring the products from one package to another we will see your products, but we do not check each individual package.
It is necessary to send a request or question to the seller with the specifications that you require, in case the seller can manufacture it, we can gladly provide the purchase and shipping.
Contact us so we can send your questions or doubts to the vendors.
We do not offer the product search service, but you can learn by yourself by purchasing a course in the following link.
There is no cost for storage during the first month, after one month it will be charged CNY 300 per cubic meter per month or its proportional part in dimensions and time.
The maximum time we can store your products is 3 months, then the products will be used to pay for storage costs.
Unfortunately there are no cash returns from the sellers without a justified reason, in case they do not require the products will be given as abandonment and there will be no economic refund.
The minimum amount that we can buy for you is 1,000 CNY since this is a site for wholesalers.
The number of pieces you must order per product is based on the rules of each store and each product on 1688.com, so you must follow those rules or minimum order requirements.
Each product has a price list depending on the amount you purchase, so you should check on the information provided for each product within 1688.com
In the shopping cart you are adding the products you are going to buy. The wish list is a list where you can have products marked or saved without the need to buy them, you can use it to store those products that interest you or products that you buy constantly, and from the Wish list you can add products to the Shopping Cart.
If you are adding products to your shopping cart on different days, this may be lost in the future or the products may be canceled at 1688.com, so we recommend saving the products in Excel and then making the bulk purchase or you can also add the products to the Wish list and after add them to the shopping cart.
There is no set time since it depends more if those products are erased from 1688.com, if they change the price or rules, so when changing any of these factors your carts may be affected, we recommend ordering in the shortest amount of time.
Of course, you can adjust the quantities you want for each product before checking out and paying. If you adjust any product you must follow the rules of both minimum order quantities as well as price list depending on the quantity you buy.
To place an order through Excel, you only have to write down all the links of the products you want in column A, then upload the file and choose all the products of those links.
Ordering through Excel helps you choose products in bulk and not 1 for 1.
If you had a product’s link and can no longer add it, it is due to two different reasons, the first is that the product no longer exists and was deleted from the page, and you can verify the link yourself. The second reason is that there are not enough stocks of that product, we recommend to review this data with more detail.
In the domestic shipment each seller has different costs and shipping rules, it is impossible for us to know exactly this price, for which we charge an estimated average of most sellers and adjust the actual price that was charged before you made the second payment. There is a shipping cost for each vendor, so it is advisable to order more products from a single store so that the price of the domestic shipment does not impact the cost of the product.
If the purchase is made and the seller does not ship the products, then we request the refund of money by means of buyer protection at 1688.com
If we detect a defective product at a glance, we will let the seller know and request for a refund, change or compensation.
You can find us through Facebook in the following name 1688 international
In the same way you can send us a WhatsApp to +86 15712085871
Or by email to the following address: email@example.com
You can write us in English or Spanish.
Schedule of our warehouse in China, Shenzhen time from 9 am to 6 pm Monday through Friday.
Schedule of attention in English and Spanish through WhatsApp or Facebook, Mexico time from 9 am to 6pm from Monday to Friday.
We have a business partner in Mexico that helps us serve all our America’s continent customers within a more convenient business hours, with the intention of offering a better service.
At the moment we do not have that service since we are focused on shopping at 1688.com, however if you require this service, please contact us and we will see the possibility of recommending someone to help you.