GENERAL PROCESS

What is the general purchase process?

How long does the whole process take?

What are the costs involved in the process?

Why we need to do two payments?

What are the commissions?

 

PAYMENT METHODS

What payment methods do you accept?

Can I use different payment methods on each purchase?

How much can I buy?

Do you accept a Visa or MasterCard?

What are the fees for payments?

Why do I have to pay commissions for the payment?

Are the payments safe?

Why do I have to pay in dollars if the prices are in Yuan?

Why does the name of the Western Union beneficiary change?

 

 

ABOUT 1688.com

What is 1688.com?

Why I can not order directly at 1688.com?

What are the risks of ordering directly at 1688.com if I do not live in China?

Is it reliable to buy at 1688.com?

How do I learn to navigate on 1688.com?

 

NATIONAL AND INTERNATIONAL SHIPPING

What is domestic shipping?

Can you send to any country?

How is domestic shipping calculated?

How much does international shipping cost?

Can I use my own shipping agent?

How can I track my shipments?

Do the products include taxes?

Is there any size limit?

Can I send to different names?

Can you declare a different value on the invoice?

Can you make the customs release?

What products are not allowed in international shipments?

Can I request a special packaging?

What happens if my package is lost?

Can my cargo be secured?

What happens if not all the products that I ordered arrive?

 

PRODUCTS

Do you accept returns of the product?

Is there any quality guarantee?

How can I know the quality of a product?

What happens if the seller does not have all my products in stock?

Will you open my products?

Can I order custom products?

I have a question about a product, what do I do?

Can you look for the products for me?

 

 

 

STORAGE

What is the cost for storage?

How long can I have my products in your warehouse?

What happens if I no longer require my products after making the first payment?

 

WHEN ORDERING

Is there a minimum order?

How many pieces per product should I order per product?

Are there discounts for buying a larger quantity of a product?

What is the difference between shopping cart and wish list?

Can I place an order on different days?

How long do the products last in my cart?

Can I remove products from my cart?

How to place the order in Excel?

What is the use of ordering through Excel?

Why I can’t add products from links I saved before?

How is domestic shipping calculated?

What happens if the seller does not send the products to your warehouse?

What happens if you detect a defective product?

 

CONTACT

How can I contact you?

In what languages ​​can I contact you?

What are your schedules?

How can you attend from Mexico?

Can you take me shopping in China?

 

 

 

 

GENERAL PROCESS

What is the general purchase process?

The general process is the following:

  1. Choose the products you want to order at 1688.com
  2. Place the order on our page 1688international.com
  3. Make the first payment, which includes products, commission and domestic shipping within China.
  4. Wait until all the products arrive at our warehouse.
  5. After having all the products ready, we will pack them and we will let you know which products had stock as well as the international shipping cost.
  6. You must make the second international shipping payment, only for the difference after we adjust the domestic shipment (what the seller actually collected), the commission (we do not charge you commission for products that were not in stock) and the products in stock.
  7. When making your second payment we will send the products to the requested address and 1 or 2 days later we will provide the tracking number so you can track your cargo.
  8. You just have to wait for the products to reach their destination to continue with the customs clearance process that changes in each country.

How long does the whole process take?

After making the first payment, it only takes us 1 day to make the order to the factories or sellers, it depends on them the time it takes to send us your products or to manufacture them (it can be 3 days or up to 15 days if they have to produce them). We also have to consider the shipping time between the city of origin and the city of our warehouse. In regular conditions this process takes 10 days from the receipt of the order until it is packaged and shipped to your country. Regular conditions means that the products are in stock or take 2 or 3 days to produce.

 

What are the costs involved in the process?

The costs are the following:

Payment of the value of the products

Commission payment for the products

Payment of national shipping (from the manufacturer to our warehouses)

Commission for payment either through PayPal, bank transfer or western union

International shipping payment

 

 

Why we need to do two payments?

For us it is impossible at first to know the final weight of the load as well as its dimensions and the products that are in stock, that is why we must wait for the products arrive, pack them, weigh them and then we will be able to give the exact price of international shipping.

What are the commissions?

The commissions change depending on the amount you buy, please take a look to the next chart.

FROM

TO

 

CNY

COMISSION

 ¥     1,000.00

 ¥     2,000.00

20%

 ¥     2,001.00

 ¥     3,500.00

18%

 ¥     3,501.00

 ¥     5,000.00

15%

 ¥     5,001.00

 +

13%

 

Note: The charge for the commission is only calculated at the cost of the products, no commission is charged to the national or international shipping.

 

PAYMENT METHODS

What payment methods do you accept?

At the moment we accept payments through international bank transfer, Western Union or Paypal.

Can I use different payment methods on each purchase?

You can choose the payment method that suits you every time you make a payment.

 

How much can I buy?

You can buy the amount you like, the limits of both transfer and payment by PayPal should be checked with your bank.

Do you accept a Visa or MasterCard?

You can use Visa or MasterCard through a PayPal account.

What are the fees for payments?
The commissions vary depending on the type of payment, in the case of Paypal is a commission of 5%, bank transfer is 15 dollars and for Western Union there is no commission fee.

Why do I have to pay commissions for the payment?

Our profit is only in the commission that we charge for the total of your purchase in CNY (products only), the fees for payments are the charges that the companies charge us for processing the payments and we do not receive any benefit from those fees.

Are the payments safe?

All types of payment we handle are safe, to make payments through PayPal, you checkout directly on their payment gateway, while in the bank transfer or Western Union, it is very important that you verify carefully the data you provide for making the transfer.

 

Why do I have to pay in dollars if the prices are in Yuan?

Bank transfer and Paypal transfers must be made in dollars. Since in China there is a limit amount to receive dollars, international bank transfers have to be sent to Hong Kong and as for Paypal, it does not accept international payments in CNY, so both types of payments must be made in dollars. Payments can be made directly at CNY through Western Union.

Why does the name of the Western Union beneficiary change?

The name can change constantly since there is a limit amount in China to receive money from other countries, that's why we must update the names.

 

ABOUT 1688.com

What is 1688.com?

1688 belongs to Alibaba group, which owns alibaba.com and Aliexpress.

Currently, more than 50,000 vendors are concentrated on 1688.com, each vendor or factory has its own store and offers its products. It is the largest wholesale site within China due to its low prices.

The providers on this site need to have a commercial license issued by the government to be able to sell here. Many companies buy their products on this page and then resell them internationally and even do dropshipping.

 

Why I can not order directly at 1688.com?

The form of payment is through Alipay or in some cases bank transfer between banks in China.

The payments are in Chinese Yuan or renminbi, for which it is necessary to have a CNY account in order to transfer the money.

 Most salespeople only speak Chinese.

Within the platform of 1688.com there are no shipments abroad, all quotations of shipments are domestic.

What are the risks of ordering directly at 1688.com if I do not live in China?

If you contact a factory and you are lucky enough that they speak your language, receive international transfers and they can ship to your country, there is a risk that they will not send you the complete products or even that they will not send you anything, for which you would lose your investment.

Is it reliable to buy at 1688.com?

If you live within China and place orders directly, it is totally reliable as there is buyer protection that 1688.com provides to their customers.

How do I learn to navigate on 1688.com?

If you want to learn to navigate within the page 1688.com as well as to know the important points, learn how to choose between one vendor and other, know which supplier is better for me, to receive shopping tips and other concepts, you can acquire the course in the following link

 

NATIONAL AND INTERNATIONAL SHIPPING

What is domestic shipping?

The domestic shipment is the shipment made by each store or factory from its place of origin to our warehouse, each store charges a domestic shipment, which is why it is convenient to order more products to a single store than to several in order to avoid an important increase on the product’s cost.

Can you send to any country?

YES, we can send to any country, however, not all transport companies send worldwide, if you need to know more details of a particular company please contact us.

How is domestic shipping calculated?

The domestic shipment is calculated by each seller within 1688.com, sometimes it is by weight or piece, but all sellers have different shipping rules.

How much does international shipping cost?

The cost of the national shipment depends on the weight and dimensions of the product, to give an idea of the shipping costs to your country please enter the following link

Can I use my own shipping agent?

Of course, we can consolidate your merchandise and send it to wherever you like, the transportation costs to the address that you want are on behalf of the client.

How can I track my shipments?

After sending your cargo, we will provide you with your tracking number with which you can track your shipment with the carrier of your choice.

Do the products include taxes?

No, the products do not include any taxes.

Is there any size limit?

If you need to buy a product with large dimensions, please contact us to be able to contact the transport companies and verify if the shipment is possible.

Can I send to different names?

Yes, we can divide an order into different shipments, as you request.

Can you declare a different value on the invoice?

If you wish to declare another value on your invoice or need special specifications on your invoice, please request it within your order.

Can you make the customs release?

No, the payment of taxes and customs clearance is made by the client.

What products are not allowed in international shipments?

It is part of your responsibility to know what products can be imported into your country, there are some products that have restrictions and others that can not be sent.

Prohibited items are drugs or narcotics, weapons and flammable items.

Items with restrictions are products that contain batteries, liquids, powders and trademark products.

Can I request a special packaging?

If you require special packing or packaging and it does not imply a higher cost, we can gladly offer it to you, in the same way you can request boxes of some special size or extra protection insert for the box. We will try to pack the products as best as possible so that they do not suffer any damage.

What happens if my package is lost?

If your package is lost, we will try to request compensation from the company, but there is not always an answer. Shipments are made through third parties to have a low cost per kilogram, so if you require insurance, it is better that you request it.

Can my cargo be secured?

If you require insurance for your cargo, it is necessary to request it to be able to quote the shipment with these requirements.

What happens if not all the products that I ordered arrive?

We will send proof photos that your products have been shipped complete, but there are occasions that the transport companies or the customs take products from the inside of the boxes so we can not take care of this type of situations, if you have a similar problem, please contact the courier company in your area.

 

PRODUCTS

Do you accept returns of the product?

We can´t receive product returns since we only provide the international shipping and purchase service. If the seller agrees to receive the product back, all costs related to the shipment returns of the products will be paid by the customer, so we always recommend asking for product samples before making large purchase.

Is there any quality guarantee?

For our part, there is no guarantee of quality since we are not the producer, it is important that you ask for samples to verify that your quality requirements meet your expectations.

How can I know the quality of a product?

You can request photos of products from vendors and mainly by physically checking the product through samples, one tip is not buy the cheapest product because if they sell it at a low price, it should have differences in quality with respect to other products.

What happens if the seller does not have all my products in stock?

If the seller does not have all your products in stock, we will let you know in your order, showing the stock and the no stock products. At the moment of making the second payment of the international shipment, both the commissions and the sum of the products in stock will be adjusted, paying only the difference.

Will you open my products?

It is necessary to open the boxes or bags where your products arrive to be able to package them correctly and with your specifications, so when transferring the products from one package to another we will see your products, but we do not check each individual package.

Can I order custom products?

It is necessary to send a request or question to the seller with the specifications that you require, in case the seller can manufacture it, we can gladly provide the purchase and shipping.

I have a question about a product, what do I do?

Contact us so we can send your questions or doubts to the vendors.

Can you look for the products for me?

We do not offer the product search service, but you can learn by yourself by purchasing a course in the following link.

 

STORAGE

What is the cost for storage?

There is no cost for storage during the first month, after one month it will be charged CNY 300 per cubic meter per month or its proportional part in dimensions and time.

How long can I have my products in your warehouse?

The maximum time we can store your products is 3 months, then the products will be used to pay for storage costs.

What happens if I no longer require my products after making the first payment?

Unfortunately there are no cash returns from the sellers without a justified reason, in case they do not require the products will be given as abandonment and there will be no economic refund.

 

WHEN ORDERING

Is there a minimum order?

The minimum amount that we can buy for you is 1,000 CNY since this is a site for wholesalers.

How many pieces per product should I order per product?

The number of pieces you must order per product is based on the rules of each store and each product on 1688.com, so you must follow those rules or minimum order requirements.

Are there discounts for buying a larger quantity of a product?

Each product has a price list depending on the amount you purchase, so you should check on the information provided for each product within 1688.com

What is the difference between shopping cart and wish list?

In the shopping cart you are adding the products you are going to buy. The wish list is a list where you can have products marked or saved without the need to buy them, you can use it to store those products that interest you or products that you buy constantly, and from the Wish list you can add products to the Shopping Cart.

Can I place an order on different days?

If you are adding products to your shopping cart on different days, this may be lost in the future or the products may be canceled at 1688.com, so we recommend saving the products in Excel and then making the bulk purchase or you can also add the products to the Wish list and after add them to the shopping cart.

How long do the products last in my cart?

There is no set time since it depends more if those products are erased from 1688.com, if they change the price or rules, so when changing any of these factors your carts may be affected, we recommend ordering in the shortest amount of time.

Can I remove products from my cart?

Of course, you can adjust the quantities you want for each product before checking out and paying. If you adjust any product you must follow the rules of both minimum order quantities as well as price list depending on the quantity you buy.

How to place the order in Excel?

To place an order through Excel, you only have to write down all the links of the products you want in column A, then upload the file and choose all the products of those links.

What is the use of ordering through Excel?

Ordering through Excel helps you choose products in bulk and not 1 for 1.

Why I can’t add products from links I saved before?

If you had a product’s link and can no longer add it, it is due to two different reasons, the first is that the product no longer exists and was deleted from the page, and you can verify the link yourself. The second reason is that there are not enough stocks of that product, we recommend to review this data with more detail.

How is domestic shipping calculated?

In the domestic shipment each seller has different costs and shipping rules, it is impossible for us to know exactly this price, for which we charge an estimated average of most sellers and adjust the actual price that was charged before you made the second payment. There is a shipping cost for each vendor, so it is advisable to order more products from a single store so that the price of the domestic shipment does not impact the cost of the product.

What happens if the seller does not send the products to your warehouse?

If the purchase is made and the seller does not ship the products, then we request the refund of money by means of buyer protection at 1688.com

What happens if you detect a defective product?

If we detect a defective product at a glance, we will let the seller know and request for a refund, change or compensation.

 

CONTACT

How can I contact you?

You can find us through Facebook in the following name 1688 international

In the same way you can send us a WhatsApp to +86 15712085871

Or by email to the following address: admin@1688international.com

In what languages ​​can I contact you?

You can write us in English or Spanish.

What are your schedules?

Schedule of our warehouse in China, Shenzhen time from 9 am to 6 pm Monday through Friday.

Schedule of attention in English and Spanish through WhatsApp or Facebook, Mexico time from 9 am to 6pm from Monday to Friday.

How can you attend from Mexico?

We have a business partner in Mexico that helps us serve all our America’s continent customers within a more convenient business hours, with the intention of offering a better service.

Can you take me shopping in China?

At the moment we do not have that service since we are focused on shopping at 1688.com, however if you require this service, please contact us and we will see the possibility of recommending someone to help you.

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